增加工单模块

OrderSupportTicket/ViewModels/ChatMessageViewModel.cs

@@ -0,0 +1,135 @@
+using OrderSupportTicket.Models.Api;
+using System;
+using System.Globalization;
+using WPFCommon.Models;
+
+namespace OrderSupportTicket.ViewModels;
+
+/// <summary>
+/// 工单留言板中的单条消息。
+/// </summary>
+public sealed class ChatMessageViewModel : BindableBaseEx
+{
+    private string _messageId;
+    private int _sequenceNo;
+    private string _senderType;
+    private string _senderDisplayName;
+    private string _content;
+    private bool _isRecalled;
+    private DateTimeOffset _createdAt;
+
+    public ChatMessageViewModel(TicketMessageDto dto)
+    {
+        if (dto == null)
+            throw new ArgumentNullException(nameof(dto));
+        MessageId = dto.MessageId;
+        SequenceNo = dto.SequenceNo;
+        SenderType = dto.SenderType;
+        IsRecalled = dto.Recalled;
+        SenderDisplayName = string.IsNullOrWhiteSpace(dto.SenderName)
+            ? (IsCustomer ? "我" : "客服")
+            : dto.SenderName;
+        Content = dto.Recalled
+            ? "该消息已撤回"
+            : (dto.Text ?? string.Empty);
+        CreatedAt = ParseTimestamp(dto.CreatedAt);
+    }
+
+    /// <summary>
+    /// 消息唯一 ID。
+    /// </summary>
+    public string MessageId
+    {
+        get => _messageId;
+        private set => SetValue(ref _messageId, value);
+    }
+
+    /// <summary>
+    /// 工单内连续递增的消息序号。
+    /// </summary>
+    public int SequenceNo
+    {
+        get => _sequenceNo;
+        private set => SetValue(ref _sequenceNo, value);
+    }
+
+    /// <summary>
+    /// 消息发送方类型。
+    /// </summary>
+    public string SenderType
+    {
+        get => _senderType;
+        private set
+        {
+            if (SetValue(ref _senderType, value))
+                RaisePropertyChanged(nameof(IsCustomer));
+        }
+    }
+
+    /// <summary>
+    /// 消息发送方显示名称。
+    /// </summary>
+    public string SenderDisplayName
+    {
+        get => _senderDisplayName;
+        private set => SetValue(ref _senderDisplayName, value);
+    }
+
+    /// <summary>
+    /// 消息展示内容；撤回消息显示固定提示文本。
+    /// </summary>
+    public string Content
+    {
+        get => _content;
+        private set => SetValue(ref _content, value);
+    }
+
+    /// <summary>
+    /// 消息是否已撤回。
+    /// </summary>
+    public bool IsRecalled
+    {
+        get => _isRecalled;
+        private set => SetValue(ref _isRecalled, value);
+    }
+
+    /// <summary>
+    /// 消息发送时间。
+    /// </summary>
+    public DateTimeOffset CreatedAt
+    {
+        get => _createdAt;
+        private set
+        {
+            if (SetValue(ref _createdAt, value))
+                RaisePropertyChanged(nameof(CreatedAtText));
+        }
+    }
+
+    /// <summary>
+    /// 当前消息是否由客户发送。
+    /// </summary>
+    public bool IsCustomer =>
+        string.Equals(SenderType, "customer", StringComparison.OrdinalIgnoreCase);
+
+    /// <summary>
+    /// 适合聊天界面展示的本地时间文本。
+    /// </summary>
+    public string CreatedAtText =>
+        CreatedAt == default
+            ? string.Empty
+            : CreatedAt.ToLocalTime().ToString("MM-dd HH:mm", CultureInfo.CurrentCulture);
+
+    private static DateTimeOffset ParseTimestamp(string value)
+    {
+        if (DateTimeOffset.TryParse(
+            value,
+            CultureInfo.InvariantCulture,
+            DateTimeStyles.AssumeUniversal,
+            out var parsed))
+        {
+            return parsed;
+        }
+        return default;
+    }
+}

OrderSupportTicket/ViewModels/WorkOrderSummaryViewModel.cs

@@ -0,0 +1,289 @@
+using OrderSupportTicket.Models.Api;
+using System;
+using System.Globalization;
+using WPFCommon.Models;
+
+namespace OrderSupportTicket.ViewModels;
+
+/// <summary>
+/// 历史工单列表中的单个工单摘要。
+/// </summary>
+public sealed class WorkOrderSummaryViewModel : BindableBaseEx
+{
+    private string _appId;
+    private string _wechatOrderId;
+    private string _status;
+    private string _statusText;
+    private DateTimeOffset _updatedAt;
+    private DateTimeOffset _lastMessageAt;
+    private DateTimeOffset? _lastReplyAt;
+    private string _lastSenderType;
+    private int _unreadCount;
+    private bool _hasNewMessage;
+    private string _version;
+
+    public WorkOrderSummaryViewModel(WorkOrderSummaryDto dto)
+    {
+        if (dto == null)
+            throw new ArgumentNullException(nameof(dto));
+        Apply(dto);
+    }
+
+    /// <summary>
+    /// 订单所属店铺 APPID。
+    /// </summary>
+    public string AppId
+    {
+        get => _appId;
+        private set => SetValue(ref _appId, value);
+    }
+
+    /// <summary>
+    /// 微信订单号，也是客户端使用的工单号。
+    /// </summary>
+    public string WechatOrderId
+    {
+        get => _wechatOrderId;
+        private set => SetValue(ref _wechatOrderId, value);
+    }
+
+    /// <summary>
+    /// 工单状态编码。
+    /// </summary>
+    public string Status
+    {
+        get => _status;
+        private set
+        {
+            if (SetValue(ref _status, value))
+                RaisePropertyChanged(nameof(IsCompleted));
+        }
+    }
+
+    /// <summary>
+    /// 工单状态中文文本。
+    /// </summary>
+    public string StatusText
+    {
+        get => _statusText;
+        private set => SetValue(ref _statusText, value);
+    }
+
+    /// <summary>
+    /// 工单最后更新时间。
+    /// </summary>
+    public DateTimeOffset UpdatedAt
+    {
+        get => _updatedAt;
+        private set
+        {
+            if (SetValue(ref _updatedAt, value))
+                RaisePropertyChanged(nameof(UpdatedAtText));
+        }
+    }
+
+    /// <summary>
+    /// 最近一条公开留言的时间。
+    /// </summary>
+    public DateTimeOffset LastMessageAt
+    {
+        get => _lastMessageAt;
+        private set => SetValue(ref _lastMessageAt, value);
+    }
+
+    /// <summary>
+    /// 最近一次客服正式回复时间。
+    /// </summary>
+    public DateTimeOffset? LastReplyAt
+    {
+        get => _lastReplyAt;
+        private set => SetValue(ref _lastReplyAt, value);
+    }
+
+    /// <summary>
+    /// 最近一条留言的发送方类型。
+    /// </summary>
+    public string LastSenderType
+    {
+        get => _lastSenderType;
+        private set
+        {
+            if (SetValue(ref _lastSenderType, value))
+                RaisePropertyChanged(nameof(PreviewText));
+        }
+    }
+
+    /// <summary>
+    /// 当前工单的未读留言数量。
+    /// </summary>
+    public int UnreadCount
+    {
+        get => _unreadCount;
+        private set => SetValue(ref _unreadCount, value);
+    }
+
+    /// <summary>
+    /// 本次服务器刷新是否检测到比本地缓存更新的公开消息。
+    /// </summary>
+    public bool HasNewMessage
+    {
+        get => _hasNewMessage;
+        private set
+        {
+            if (SetValue(ref _hasNewMessage, value))
+                RaisePropertyChanged(nameof(PreviewText));
+        }
+    }
+
+    /// <summary>
+    /// 工单版本号字符串。
+    /// </summary>
+    public string Version
+    {
+        get => _version;
+        private set => SetValue(ref _version, value);
+    }
+
+    /// <summary>
+    /// 用于合并工单的 APPID 与订单号组合键。
+    /// </summary>
+    public string Key => AppId + "|" + WechatOrderId;
+
+    /// <summary>
+    /// 工单是否已完结。
+    /// </summary>
+    public bool IsCompleted =>
+        string.Equals(Status, "completed", StringComparison.OrdinalIgnoreCase);
+
+    /// <summary>
+    /// 适合列表展示的本地时间文本。
+    /// </summary>
+    public string UpdatedAtText =>
+        UpdatedAt == default
+            ? string.Empty
+            : UpdatedAt.ToLocalTime().ToString("MM-dd HH:mm", CultureInfo.CurrentCulture);
+
+    /// <summary>
+    /// 不读取留言正文时使用的最近动态摘要。
+    /// </summary>
+    public string PreviewText
+    {
+        get
+        {
+            if (HasNewMessage)
+                return "有新消息，点击查看";
+            if (string.Equals(
+                LastSenderType,
+                "customer",
+                StringComparison.OrdinalIgnoreCase))
+            {
+                return "客户最近有新留言";
+            }
+            if (LastReplyAt.HasValue)
+                return "客服最近已回复";
+            return "暂无公开留言";
+        }
+    }
+
+    public bool TryApply(WorkOrderSummaryDto dto)
+    {
+        if (dto == null || !string.Equals(Key, dto.AppId + "|" + dto.WechatOrderId,
+                StringComparison.Ordinal))
+        {
+            return false;
+        }
+
+        if (!IsAtLeastCurrentVersion(dto.Version))
+            return false;
+        Apply(dto);
+        return true;
+    }
+
+    public void ApplySendResult(string status, string version)
+    {
+        if (!string.IsNullOrWhiteSpace(status))
+        {
+            Status = status;
+            StatusText = GetStatusText(status);
+        }
+        if (!string.IsNullOrWhiteSpace(version))
+            Version = version;
+        UpdatedAt = DateTimeOffset.Now;
+        LastMessageAt = UpdatedAt;
+        LastSenderType = "customer";
+        HasNewMessage = false;
+    }
+
+    public void MarkRead()
+    {
+        UnreadCount = 0;
+        HasNewMessage = false;
+    }
+
+    /// <summary>
+    /// 标记检测到新消息，并确保列表显示未读角标。
+    /// </summary>
+    public void MarkHasNewMessage()
+    {
+        HasNewMessage = true;
+        if (UnreadCount <= 0)
+            UnreadCount = 1;
+    }
+
+    private void Apply(WorkOrderSummaryDto dto)
+    {
+        AppId = dto.AppId;
+        WechatOrderId = dto.WechatOrderId;
+        Status = dto.Status;
+        StatusText = string.IsNullOrWhiteSpace(dto.StatusText)
+            ? GetStatusText(dto.Status)
+            : dto.StatusText;
+        UpdatedAt = ParseTimestamp(dto.UpdatedAt);
+        LastMessageAt = ParseTimestamp(dto.LastMessageAt);
+        LastReplyAt = ParseNullableTimestamp(dto.LastReplyAt);
+        LastSenderType = dto.LastSenderType;
+        UnreadCount = Math.Max(0, dto.UnreadCount);
+        Version = dto.Version;
+    }
+
+    private bool IsAtLeastCurrentVersion(string incomingVersion)
+    {
+        if (string.IsNullOrWhiteSpace(incomingVersion))
+            return true;
+        if (!long.TryParse(incomingVersion, out var incoming))
+            return true;
+        if (!long.TryParse(Version, out var current))
+            return true;
+        return incoming >= current;
+    }
+
+    private static DateTimeOffset ParseTimestamp(string value)
+    {
+        if (DateTimeOffset.TryParse(
+            value,
+            CultureInfo.InvariantCulture,
+            DateTimeStyles.AssumeUniversal,
+            out var parsed))
+        {
+            return parsed;
+        }
+        return default;
+    }
+
+    private static DateTimeOffset? ParseNullableTimestamp(string value)
+    {
+        var parsed = ParseTimestamp(value);
+        return parsed == default ? (DateTimeOffset?)null : parsed;
+    }
+
+    private static string GetStatusText(string status)
+    {
+        if (string.Equals(status, "waiting_reply", StringComparison.OrdinalIgnoreCase))
+            return "待客服回复";
+        if (string.Equals(status, "replied", StringComparison.OrdinalIgnoreCase))
+            return "客服已回复";
+        if (string.Equals(status, "completed", StringComparison.OrdinalIgnoreCase))
+            return "已完结";
+        return string.IsNullOrWhiteSpace(status) ? "状态未知" : status;
+    }
+}